Shipping Policy

1. 1. Scope of application

This shipping policy applies to all purchases made in the WINES CELLER 2015, S.L. online store.

2. Shipments and Delivery Times

The purchased products will be sent to the address indicated by the customer during the purchase process.
Delivery times may vary depending on customer location and product availability. The customer will be informed of the estimated delivery time at the time of purchase, which will be between 3 and 5 business days.
The delivery times indicated are estimates and do not constitute firm commitments. We are not responsible for delivery delays caused by circumstances beyond our control, such as strikes, natural disasters, logistical problems, etc.
In the event that a product is not available at the time of placing the order, we will contact the customer to inform them of the situation and offer alternatives, such as waiting for the product to be available or canceling the order.

3. Shipping Costs

Shipping costs will be calculated based on the destination, weight and volume of the order.
Shipping costs will be shown to the customer during the purchasing process, before confirming the order.
We may offer free shipping promotions in certain circumstances. These promotions will be clearly announced in our online store and will be subject to specific conditions.

4. Shipment Tracking

It is the customer's responsibility to ensure that someone is available at the stated delivery address to receive the package at the time of delivery.
In the event that the customer is unable to receive the package in person, a notification will be left to arrange a new delivery or pickup at a designated delivery point.

5. Reception of the Products

It is the customer's responsibility to ensure that someone is available at the stated delivery address to receive the package at the time of delivery.
In the event that the customer is unable to receive the package in person, a notification will be left to arrange a new delivery or pickup at a designated delivery point.

6. Shipping Damage

It is the customer's responsibility to inspect the package and products upon delivery and notify the courier of any damage or anomaly.
In the event that the products arrive damaged, the customer must inform us immediately so that we can take the necessary measures, such as replacing the damaged products or refunding the corresponding amount.

7. Contacto

Si tiene alguna pregunta sobre nuestra política de envíos, por favor contáctenos a través de los datos proporcionados en nuestra tienda online.

Fecha de última actualización: 5 de abril de 2024.